Conditions
General Terms and Conditions of STERNBERG Consulting & Coaching e.K.
Part 1
Scope and Applicable Law
1 Scope of application
(1) The following general terms and conditions apply to all legal transactions
towards consumers and entrepreneurs with
vertr. d. Julie Sternberg
Alte Landstr. 25
25474 Hasloh
www.sternberg-coaching-consulting.de
hereinafter referred to as "I". The legal transactions can be concluded by e-mail, contact form or via the website.
(2) The language available for the conclusion of the contract is exclusively German.
Translations into other languages are for your information only. The German text takes precedence in the event of any differences in language usage.
(3) These GTC shall apply exclusively. Conflicting or deviating from these T&Cs
Terms and conditions that you use will not be accepted by me unless I agree to their
applicability in writing or in text form.
2 Applicable law and consumer protection rules
(1) The law of the Federal Republic of Germany shall apply to the exclusion of private international law
and the UN Convention on Contracts for the International Sale of Goods applicable in Germany if:
a) You as an entrepreneur order,
b) you have your habitual residence in Germany, or
c) You are habitually resident in a country that is not a member of the European Union
is.
(2) In the event that you are a consumer within the meaning of Section 13 of the German Civil Code (BGB) and you have your habitual residence in a member state of the European Union, the applicability of German law also applies, whereby mandatory provisions of the state in which you have your habitual residence remain unaffected.
(3) For the purposes of the following provisions, a consumer is any natural person who has a
transaction for purposes that are predominantly neither of their commercial nor their
can be attributed to self-employed professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity that acts in the exercise of its independent professional or commercial activity when concluding a legal transaction.
(4) The version of these GTC valid at the time of booking shall apply.
(5) The prices at the time of booking apply.
(6) If certain discount or promotional offers are advertised, they must be timed or
limited in quantity. There is no entitlement to it.
Part 2
Conclusion of the contract, payment methods, term of the contracts and vouchers
3 Subject matter of the contract
(1) The subject of the contract may be the following services (whereby the list does not include
in conclusion):
• Individual coaching
• Coaching-Programm
(2) All offers on the Internet are non-binding and do not constitute a legally binding
offer to conclude a contract.
4 Prices, payment terms and due dates
(1) My prices are calculated as net prices plus the statutory value added tax compared to
Entrepreneurs, indicated for Germany. I show consumers the gross amount.
(2) An invoice will always be sent to you by e-mail in the form of a PDF document
or as a link from Lexware. The invoice amount is due immediately upon receipt of the invoice and must be paid to me within 7 days.
(3) Access to the respective services shall be made dependent on prior receipt of payment. As soon as I have received your payment, you will be entitled to my corresponding consideration from that point on.
(4) An activation to my member area will only take place when the amount has been credited to my account. As a rule, you will then receive your access data immediately
(5) If a SEPA direct debit mandate issued by you is terminated without legal reason, you must pay the bank fees for chargebacks as well as legal advice. In addition, such an approach can also have criminal consequences.
(6) If you are in default of payment or otherwise in default, I am entitled to refuse performance or delivery until all due payments have been made. I am also entitled to withhold, interrupt, delay or completely discontinue services without being obliged to compensate for any damage that may arise. These rights are without prejudice to any other contractually agreed or statutory rights and claims of mine.
5 Formation of the contract
5.1 For bookings made by email or via my contact form, the following applies:
(1) In the case of coaching, the preparatory initial consultation between me and you forms the basis for the consulting service. You contact me via e-mail.
The initial consultation lasts about 20 minutes and takes place via Zoom.
(2) In the initial meeting, we clarify any questions you may have about the process, the content and the
Payment options, as well as whether my offer is suitable for you and your request.
(3) Then you let me know directly in conversation or by e-mail whether you want to talk to me
want to work together.
(4) Offer: I will send you a contract as a PDF file by e-mail and thus offer you the conclusion of it bindingly.
(5) Acceptance: With your signature you accept the offer and the contract is concluded.
(6) As soon as I have signed the contract, you will receive a
Rechnung by E-Mail.
(7) Payment in advance is available as a payment option. The entire
The invoice amount is due immediately upon commissioning. Once your payment has been received, you will be entitled to my corresponding consideration.
5.2. The following applies to bookings of my programmes through a website:
(1) Under the heading "Coaching Programs" you will find my programs
(2) If you have decided on 1:1 coaching, I will be happy to make you an individualized offer and send it to you by e-mail.
(3) After consent, you write me an e-mail and provide information about your name and address.
(4) You will receive a coaching contract by e-mail, which you will check and sign after the results are approved, as well as your consent to the storage and processing of your data and your
Acceptance of my terms and conditions, the right of withdrawal and the privacy policy.
(5) After sending the contract, you will receive a confirmation of receipt from me.
(6) After checking the contract by me, I will send you an order confirmation and the invoice by e-mail.
(7) Payment in advance is available as a payment option. The entire
The invoice amount is due immediately. As soon as your payment has been received, we plan our coaching appointments together and start our individual coaching.
Part 3
6 Details of the range of services and cancellation policy
Duration of a counselling session and location of the coaching
(1) The duration of the coaching is usually 60-90 minutes.
(2) There are 1:1 coaching sessions
(3) The coaching takes place online via Zoom
7 Scope of services and unused services
(1) The scope of services of the product depends on the coaching program.
(2) A booked appointment must be cancelled at least 48 hours before the start of the event. Otherwise
the full fee will be charged.
(3) If a booked appointment is repeatedly cancelled by you, no further appointment has to be offered. This date then expires. The entitlement to payment for the appointment remains. Payment for the appointment will be withheld. There is no entitlement to a refund.
(4) If you cancel a booked coaching, you are not entitled to a refund of your payments unless you present a medical certificate.
8 Right of withdrawal for consumers
(1) As a consumer, you are entitled to
right of withdrawal.
(2) The revocation period begins with the conclusion of the contract. The contract is at that moment
when you have signed it and sent it back to me.
(3) In the case of services such as coaching, there are the following with regard to the right of revocation
Particularities:
a) If you buy the coaching program and I receive the coaching program directly or within the 14-day
revocation period, you waive the right to which you are entitled
Withdrawal.
b) I refer to this directly in my offer with the following passage: "You demand
expressly states that I will be able to provide the service before the end of the withdrawal period of 14 days.
Start. You are aware that you lose your right of withdrawal if
I provide the service in full. In the case of a pro-rata service to you (as a customer)
within the revocation period - even in the case of a revocation - I am entitled to the
consideration (payment) for the service rendered.
9 Cancellation of coaching by Julie Sternberg
(1) I am entitled to cancel a coaching session if I fall ill at short notice
and no replacement can be provided.
(2) In the aforementioned case, we will first try to find an alternative date. If this is not
, you will receive the participation fee back. Further costs, such as any costs incurred
Accommodation and travel expenses incurred by you will not be covered.
(3) If you behave in breach of contract by violating these General Terms and Conditions
I have the right to exclude you from the coaching program. This is especially the case if you disrupt the course of the coaching program and do not refrain from doing so even after being asked to do so, or if you repeatedly fail to keep to appointments made (e.g. appointments). In this case, no costs will be refunded.
Part 4
Rights and obligations of the customer
10 Collection, storage and processing of your personal data
(1) In order to make and process a booking, I need the following data from you:
• First and last name
•Address
• E-mail-address
• In the case of entrepreneurs, also company name and VAT ID No.
The specific data that is absolutely necessary can be determined by the mandatory fields depending on the
Product.
(2) In the case of fee-based services, the information on the name, in particular the
company name. The same applies to the address. The invoices are created on the basis of this information. If corrections are necessary here, this may lead to additional expenses, which I will charge in an appropriate amount.
(3) If you change your personal information, especially if you change your e-mail address, please inform julie.sternberg@sternberg-coaching-consulting.de by e-mail.
11 In-house provision of suitable IT infrastructure and software
As a customer, you are responsible for the provision and guarantee of Internet access (hardware,
telecommunication connections, etc.) and the other data relating to the use of my online offers
necessary technical equipment and software (in particular web browsers and PDF
programs such as Acrobat Reader®, Zoom) itself and at its own expense and risk.
12 General Notes on the Coaching Program by Julie Sternberg
(1) The coaching program is based on cooperation.
(2) Participation in the coaching program requires a willingness to learn on your own responsibility, and I cannot promise any specific success for these processes. I am only interested in this
process facilitator and give assistance, samples and instructions. The implementation and making of decisions are your sole responsibility.
13 Protection of know-how and confidentiality
(1) You are aware of the fact that any information you provide during our
You will receive cooperation on the way in which my services are provided (ideas, concepts and operational experience (know-how) developed by me) and which are subject to trade secrets due to legal regulations or the nature of the matter. From
For this reason, you undertake to maintain the business secrecy and to inform you of the above-mentioned
information confidentiality.
(2) Within the framework of a written agreed reference, you are entitled to speak/write with me about the way of working with me.
(3) The obligation of secrecy shall continue to apply after the end of our cooperation.
(4) The following information is not affected by secrecy, which:
• were already known before the confidentiality obligation,
• which were developed independently by me,
• were or are publicly accessible when receiving information or subsequently without your
culpability became publicly available.
(5) An appropriate contractual penalty shall be due for any breach of the duty of confidentiality.
Part 5
Confidentiality and liability regulations
14 Confidentiality of both parties
(1) I undertake to maintain confidentiality about all confidential information of yours during the duration and also after the end of the coaching program.
(2) You are obliged to maintain confidentiality about all information to be treated as confidential of which you become aware in the course of the cooperation and to use it only with the prior written consent of me vis-à-vis third parties. This also applies to all documents that you receive from me as part of the coaching program or to which you have access.
15 Liability for content
(1) The files and documents I output are patterns that you have to adapt to your needs. No liability is assumed for the completeness and up-to-dateness of these samples.
(2) I reserve the right to optimize and adapt the content at any time.
16 Limitation of Liability
(1) I am liable for intent and gross negligence. Furthermore, I am liable for the negligent breach of duties, the fulfilment of which is essential for the proper execution of the contract in the first place
the violation of which jeopardises the achievement of the purpose of the contract and on whose compliance you may regularly rely. In the latter case, however, I am only liable for the foreseeable, contract-typical damage. I am not liable for the slightly negligent violation of duties other than those mentioned in the preceding sentences.
The above exclusions of liability do not apply in the event of injury to life, limb or
Bless you. Liability under the Product Liability Act remains unaffected.
(2) According to the current state of the art, data communication via the Internet cannot be guaranteed to be error-free and/or available at all times. In this respect, I am not liable for the constant and uninterrupted availability of the offer.
(3) All of the above limitations of liability shall also apply to my vicarious agents.
17 Force majeure
(1) Force majeure exists if there is an external event that has no operational connection and cannot be averted even by the utmost care that can reasonably be expected. Force majeure is to be assumed in the case of natural disasters (floods, earthquakes, natural disasters, storms, hurricanes, fires, political events (wars, civil wars), as well as other events, such as epidemics, pandemics, epidemics, diseases and quarantine orders by authorities, countries and states.
The lists are not exhaustive, even comparable events, such as those under paragraph 1
fall under the concept of force majeure.
(2) The party who first learns of the event shall inform the other party in a timely manner.
(3) In the event of force majeure within the meaning of paragraph 1, we agree that, first of all, for the
duration of the disability, the contractual benefits are suspended. This means that our respective services will be discontinued for the time being. Fees already paid in advance for coaching and consulting, etc. will remain with me for this time. If you still have to make payments, the payments for services already provided are still to be made by you. For services that have not yet been performed, you can pause payment for the period of suspension of the contract. After the end of the unforeseeable event, the contract will be resumed. Everyone bears further possible damage for themselves.
(4) If the event lasts longer than 12 months, we are entitled to terminate the contract in text form with a notice period of 3 weeks to the end of the month.
The services already provided by me are to be paid by you. Fees paid in advance are to be reimbursed by me.
(5) In the event that the event lasts longer than 18 months, the contract will be terminated. I will then create a final invoice. This statement lists my services and your payments made. In the event that you still have to make payments for services already provided, these must be paid within 14 days of receipt of the final invoice.
If there is a credit in your favor, it will be sent to you within 14 days of
dispatch of the final invoice. The final invoice can be sent as a PDF attachment by e-mail
. Further claims due to force majeure are excluded.
Each party bears the damages incurred for itself.
Part 6
Final provisions and place of jurisdiction
18 Modification of these Terms and Conditions
These T&Cs may be amended if there is an objective reason for the change. That
changes in the law, adaptation of our offers, changes in the
case law or a change in economic circumstances. In the case of essential
Changes that affect you, we will inform you in good time about the planned changes. You have a 14-day right of withdrawal after the information. After the expiry of this period, these new regulations have become an effective part of the contract.
19 Final Provisions
(1) The terms and conditions set out herein are complete and conclusive. In order to avoid ambiguities or disputes between us about the agreed content of the contract, changes and additions to these terms and conditions should be made in writing – whereby e-mail (text form) is sufficient.
(2) Insofar as you, as a consumer, have your place of residence or habitual
residence in Germany and have either moved out of Germany at the time of my filing of the lawsuit or your place of residence or habitual residence is unknown at that time, the place of jurisdiction for all disputes is my registered office in Vechelde. For entrepreneurs, the place of jurisdiction for all disputes is my registered office in Vechelde.
(3) I would like to point out that, in addition to the ordinary legal process, you also have the option of an out-of-court settlement of disputes in accordance with Regulation (EU) No. 524/2013 on the
is available. Details can be found in Regulation (EU) No. 524/2013 and under the
Internetaddress: http://ec.europa.eu/consumers/odr
I am not participating in the dispute resolution procedure.
(4) Should individual provisions of this contract be or become invalid, the remainder of the contract shall not be affected. The scope of services agreed in the regulation must then be adjusted to the extent legally permissible.
Version 1
As of December 2024
APPENDIX
Appendix 1:
Consumer information and cancellation policy
(1) The language available for the conclusion of the contract is exclusively German.
(2) The presentation of my services on the website does not constitute a binding offer on my part. Only the booking of a service by you is a binding offer according to § 145 BGB. If you accept this offer, I will send you a booking confirmation by e-mail. This concludes the contract for the booking / purchase.
(3) The prices quoted by me are net prices plus taxes (for Germany).
(4) The data required for the execution of the contract between you and me will be stored by me and will be accessible to you at any time. In this respect, I refer to the regulation of the privacy policy on my website.
(5) As a consumer, you have a right of revocation in accordance with the following instruction –
CANCELLATION
WITHDRAWAL
As a consumer, you have the right to withdraw from the contract within fourteen days without giving reasons.
You are not entitled to a right of withdrawal if you have expressly agreed at the time of your booking / purchase that I should start performing the service before the end of the withdrawal period and that this service has been provided in full. If I have partially provided the service, you are no longer entitled to a right of revocation in this respect.
Start of the period when booking coaching programs
The withdrawal period is fourteen days from the day of conclusion of the contract. The conclusion of the contract takes place on the day on which you receive a confirmation e-mail from me after successful booking / purchase.
To exercise your right of withdrawal, you must contact me at
STERNBERG Business Consulting & Coaching e.K.
vertr. d. Julie Sternberg
Alte Landstr. 25
25474 Hasloh
or julie.sternberg@sternberg-coaching-consulting.de
inform you of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form for this, but it is not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
CONSEQUENCES OF REVOCATION
If you withdraw from this contract, I must repay you all payments made that I have received from you no later than fourteen days from the day on which I received the notification of your withdrawal from this contract. For this repayment, I will use the same means of payment that you used for the original transaction.
If you made the payment as a bank transfer, please let me know your account details, as I can only see part of your account details on the bank statement.
If you have agreed that I should start with the service before the expiry of the 14-day withdrawal period, then you also have to provide me with the consideration (fee) for these services and no claim to reimbursement in this respect.
Appendix 2:
SAMPLE REVOCATION TEMPLATE
Sample withdrawal form in accordance with
Annex 2 to Article 246a § 1 (2) sentence 1 no. 1 and § 2 (2) no. 2 EGBGB
STERNBERG Business Consulting & Coaching e.K.
vertr. d. Julie Sternberg
Alte Landstr. 25
25474 Hasloh
or julie.sternberg@sternberg-coaching-consulting.de
I/we (*) hereby revoke the contract concluded by me/us (*) for the booking of the coaching program (description so that it can be clearly determined to which booking the cancellation relates)
Booked on: (*). . . . ./ . . . . . .
Confirmation email received on: (*)
Name of the consumer(s);
Address of the consumer(s);
Account details for the refund
Signature of the consumer(s) (only if notified on paper);
Date(*) Delete as appropriate